How to Measure and Improve Handle Time
This is the first of a series discussing the following common call center metrics specifically as they apply to cases originating via email or web form channels. Handle Time Escalations Volume First...
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2 New Opportunity Features in Oracle Sales Cloud R13
With Oracle Sales Cloud R13, Oracle is announcing two new enhancements to the Opportunity module: Opportunity Copy Map and Product Subtab. Opportunity Copy Map Copy map functionality has been added to...
View ArticleMoving Off Discoverer
If you missed our webinar, A Customer’s Take on Moving from Discoverer to Oracle Business Analytics, the on-demand recording is now available for immediate viewing. If you are currently using...
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New Oracle CX Sales Cloud Mobile App – Features and Tips
The Oracle CX Sales Cloud application has an all new mobile app that is now two months old and as with all new releases we are still learning some of the new functionality and development features now...
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Is Siebel CRM Dying?
Toys“R”Us filed for bankruptcy recently in the wake of big online stores like Amazon stealing their business. It is not just Toys“R”Us. Many other brick-and-mortar stores are closing because of...
View ArticleTransform Your Business with Oracle Procurement Cloud [Webinar]
If you are looking for a robust Procure-to-Pay (P2P) solution with automated workflows that’s fully integrated with manufacturing, order management, and financials, then look no further than Oracle...
View ArticlePerficient Attains Oracle Cloud Excellence Implementer Status
Perficient has a 15-year history as a platinum level member of the Oracle Partner Network (OPN) implementing cloud and on-premises solutions for EPM, ERP, BI and CX. The platinum level designates...
View ArticleMoving a Member in an OACS Essbase Outline
Moving members in an Oracle Analytic Cloud Essbase outline is not as easy as it is in EAS Console. Here’s an overview of a not-so-genius method I found. Scenario: An account moves to a different...
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OBIEE 12c – [nQSError: 14025] / [nQSError: 14077]
I recently ran into an issue related to the RPD development. The RPD was already in place and was working. The only change that was done to this RPD was that several column names were renamed to more...
View Article5 Oracle Analytics Trends to Watch Out for Starting Now
“Catching up” is the term that came to mind when I used to check out what’s new with Oracle Analytics in previous years. This year, however, I frankly say I was impressed with what I saw at Oracle Open...
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How to Connect Oracle OAC to Planning & Budgeting Cloud?
Oracle Analytics Cloud (OAC) was updated recently to support direct connectivity with Oracle Planning & Budgeting Cloud Service (PBCS) and EPBCS. Consequently, we can now source data live from PBCS...
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Siebel IP2017 What’s New: Siebel Enterprise & Development Tools
I have talked to many clients over the last month that are very interested in the new Siebel Innovation Pack 2017. There are new enhancement to Open UI functionality, Oracle continues to build on the...
View ArticleU.S. Concrete’s Big Results – Planning & Budgeting Cloud Service
Like many organizations, U.S. Concrete, Inc. needed a solution to simplify and accelerate planning, budgeting, and reporting processes in order to focus more attention on financial analysis. The...
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How to Connect Oracle OAC to Planning & Budgeting Cloud?
Oracle Analytics Cloud (OAC) was updated recently to support direct connectivity with Oracle Planning & Budgeting Cloud Service (PBCS) and EPBCS. Consequently, we can now source data live from PBCS...
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Siebel IP2017 What’s New: Siebel Enterprise & Development Tools
I have talked to many clients over the last month that are very interested in the new Siebel Innovation Pack 2017. There are new enhancement to Open UI functionality, Oracle continues to build on the...
View ArticleU.S. Concrete’s Big Results – Planning & Budgeting Cloud Service
Like many organizations, U.S. Concrete, Inc. needed a solution to simplify and accelerate planning, budgeting, and reporting processes in order to focus more attention on financial analysis. The...
View ArticleMercer Advisors Presents – Oracle Essbase in the Cloud [Webinar]
Mercer Advisors, a privately held wealth management firm with approximately $11 billion in assets under management, needed a more robust financial reporting solution. Its legacy solution relied on an...
View ArticleOne script to back up your OACS Essbase Application
Oracle Analytics Cloud Service (Essbase) has a handy command line interface that’s useful for remote execution of Essbase and system type functions such as running a backup. This short article is...
View ArticleOracle Procurement Cloud [Webinar Q&A]
In a recent Perficient webinar, Driving Digital Transformation with Oracle Procurement Cloud, attendees were treated to a 30+ minute live demo highlighting requisitions, receipts, costing, and the...
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Faster and More Efficient Database Refresh via EPM Automate
With the popularity of Oracle Planning and Budgeting Cloud Service (PBCS) and Enterprise Planning and Budgeting Cloud Service (EPBCS), we have seen an increase in the number of rather complex...
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