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Engagement Cloud R13: SmartText – An Agent Productivity Tool
Recently, I had an opportunity to participate in Engagement Cloud R13 workshop for Oracle partners. During the workshop, we explored many of the new Engagement Cloud capabilities. In this blog post, I...
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Engagement Cloud R13 – A Deep Dive into Omnichannel Routing
The recent release of Engagement Cloud introduced Omnichannel framework, which provides automatic, real-time agent assignment of communication channels used by Service processes. An omnichannel...
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Oracle Business Intelligence Out of Place Upgrade – 11g to 12c
In this post, I deliver an in-depth look at the steps to upgrade OBIEE 11g to OBIEE 12c in a separate environment. So that means it is an out-of-place upgrade of OBIEE from 11g to 12c. I did this...
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Siebel IP17: Load Balancing Application Interface (AI) Servers
The release of Siebel Innovation Pack 2017 (IP 17.0) is set to revolutionize how our customers configure, manage and deploy the Siebel CRM application. At the same time, it will provide a modern...
View ArticleEssbase in the Cloud [Webinar Q&A]
In a recent Perficient webinar, Essbase in the Cloud: A Mercer Advisors Success Story, attendees heard first-hand from Douglas Maxwell, Chief Financial Officer at Mercer Advisors about the challenges...
View ArticleOracle Cloud Transformations in Weeks
We all know one of the tremendous benefits of moving to the cloud is time to value. After all, cloud applications are designed to provide a rapid return on investment, with less risk than a traditional...
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Multi-User Development Set Up Using OBIEE Administration Tool
Introduction Multi-user development (MUD) provides a mechanism for concurrent development on overlapping code bases. Oracle Business Intelligence provides a MUD environment that manages subsets of...
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Configuring and Integrating Google Maps into OBIEE 11g
Introduction: When Oracle Business Intelligence is installed, functionality for users to see maps that display data is also installed. Before users can see maps in analyses and dashboards, one must...
View ArticleSuccess Story: Oracle PBCS is Just What the Doctor Ordered
Our client is a leading healthcare provider with 13 clinical departments, each with multiple entities and varying degrees of complexity. They implemented Hyperion Planning in 2012 and experienced...
View ArticleEnabling True Customer 360 with Oracle Engagement Cloud [Webinar]
In the digital age, providing exceptional customer engagement is key to improved customer satisfaction and loyalty. Oracle Engagement Cloud, which combines Oracle’s leading sales and service...
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How EPM Automate Can Help in Troubleshooting Issues
Introduction EPM Automate plays a vital role in automating many admin and user tasks in Oracle Hyperion Cloud. This blog post demonstrates how EPM Automate can help in troubleshooting the issues during...
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Setting Up Around Me Feature in Mobile App
Oracle Sales Cloud Mobile Application has a nice feature in which you can select the Accounts, Opportunities and contacts that are located near your Location. Here are the quick steps to configure the...
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Sales Setup Assistant: Speed Up Oracle Sales Cloud Implementation
Recently, Oracle updated Sales Setup Assistant utility that will speed up your initial Oracle Sales Cloud (OSC) implementation by automating core setup tasks. Sales Setup Assistant is a wizard-driven...
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How to Download FDMEE Report Using runDMreport in EPM Automate
Introduction PBCS/EPBCS has some built-in FDMEE Reports that can be executed by the user. One of the most common reports are the Process Monitor Reports, which can be executed on-demand from Data...
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Top 5 Webinars of 2017 from our Oracle Practice
As I look back on 2017, Perficient delivered some webinars that seemed to strike a chord with attendees. Subject matter experts across EPM, ERP, BI, and CX all contributed to content rich events that...
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Connect with us at Modern Supply Chain Experience
Modern Supply Chain Experience (MCSE) 2018 is fast approaching and the Perficient team is looking forward to meeting you at the show. Perficient is proud to be an exhibitor at MCSE which is being held...
View ArticleOBIEE Reporting for HFM: Solution for Hierarchical Roll-ups
One of the many multi-dimensional data sources that OBIEE supports is Hyperion Financial Management (HFM). If you have used Essbase as a data source in OBIEE, you will realize that HFM integrates in a...
View ArticleTop 5 Oracle Cloud Blog Posts of 2017
When a new year begins, it’s common to reflect on the past year and note what topics resonated with our readers. With a rich pool of talented subject matter experts that contribute to the Oracle Blog,...
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Dynamic Creation and Deletion of Members in PBCS/EPBCS
Introduction PBCS/EPBCS has the option of deleting and creating a member for Dimension without doing any refresh to the database. This feature was introduced later in on-Premise planning application...
View ArticleWhy the Oracle of Omaha Thinks You Should Move to Oracle Cloud
The biggest objection we hear from clients considering a move to the cloud, especially for ERP, is financial. Specifically, the hit to operating expense on a recurring basis is too much to take and...
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